CUSTOMER SERVICE
Purpose
There is a new rage – not road rage but customer rage and customers are now standing up to bad service and voting with their feet by going elsewhere. (News report BBC 8/2/06) It has been stated that there is more to fear from inside inefficiency than there ever is from outside competition. If customer care is not top of a company’s agenda and they do not train their staff to give outstanding service then all the innovation, marketing, great selling skills and good management is completely wasted. This programme examines what is required to satisfy customer needs and ensure that they keep coming back and recommend you to others.
Benefits
An understanding of what is required, a new resolve to be the best and ensuring that systems and training will ensure the customers are totally satisfied, repeat sales follow, higher margins are achieved and your marketing department is increased as every customer becomes a potential introducer to new customers.
Time
Full day starting @ 9:30 am and finishing at 4:30 pm (45 minute lunch break)
